Role purpose
The role holder will be a key member of the People Function, often playing as an instrument role in administration and projects across the team.
The key duties and responsibilities of the role are as follows:
- Involvement in the planning, designing and administration of employee benefits.
- Supporting in administrative duties across payroll, recruitment, employee relations and learning and development.
- Ensure the preservation of ethical principles and confidentiality in all matters pertaining to the People Function.
- Ensuring that policies and procedures are up to date, circulated and adhered to by all employees.
- Preparing and submitting all relevant HR letters/ documents/ certificates as per the requirement of employees in consultation with the management.
- Coordinating with consultants and candidates for scheduling appointments/interviews as required
- Managing the monthly, weekly, and daily reports to the be shares with the other managers and relevant staff.
- Support with the migration and implementation of HR technology, as a key user and supporting colleagues to become comfortable with the new systems
- Supporting with employee onboarding and offboarding. Including Induction Training, surveys, analysing data and providing solutions.
- Assist employees with HR related enquiries.
- Provides administrative support in the day-to-day operations of the Human Resources Department.
- Supporting HR Management with ongoing people projects, meeting key deliverables within expected deadlines.
- Ensuring a high quality/standard of work and service throughout.
- Performing any other duties which may be assigned from time to time.
KPIs
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HR Process Efficiency: Measure adherence to Service Level Agreements (SLAs) through tracking the average time taken to process HR requests, respond to inquiries, or schedule appointments.
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Employee Satisfaction Ratings with HR Services: Assessed through regular pulse surveys to gauge overall satisfaction levels.
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Timeliness and Accuracy of Information Update: Ensure the accuracy and promptness of information updates on systems by promptly updating all employee information to maintain data integrity.
Core competencies, knowledge, and experience: