Role purpose
Reporting to the Technical Lead and working with a team of IT specialists, the role requires being conversant with a wide range of standard hardware and software, and providing for the local expertise in Networking, Desktop and Communication technologies.
The key duties and responsibilities of the role are as follows:
- Provide day to day user support and administration for Desktop, Communication and Server technology
- First point of contact for IT support, infrastructure projects, local management, and vendors/supplier coordination
- Maintenance responsibility of all IT equipment in Retail Stores (Point of Sales, Music, etc.)
- Maintenance responsibility of all IT equipment in Hudson sites (Server room, UPS, Meeting Rooms AV Setup, Mobile Phones etc.)
- Ensuring the regulatory policies are followed
- Provide support with troubleshooting and solving user problems, whilst maintaining good relations with end users.
- Manage and maintain IT Assets and Service Catalog
- Take ownership of system and service monitoring in Internal IT – focus on implementing and continued improvement
- Contribute to the planning and implementation of maintenance and installation work within an ITIL framework
- Assistance to remote teams for various network and security related changes
KPIs
- System Uptime
- Incident Response Time
- Technical Documentation
- Customer Satisfaction
Core competencies, knowledge, and experience.
- Should be able to work on own initiative, be willing to learn and improve own skills, and proactively identify innovative IT solutions for the continual improvement of business processes.
- An excellent understanding of MS Windows Platforms & Office Applications
- Operational knowledge of IT hardware and software
- Knowledge on Administration of Office365 and Cloud services
- Experience in Virtualization background, PABX, website management systems
- Experience on Microsoft Azure or Amazon Web Services (AWS) is considered an asset
- Familiar with Network Topologies
- Strong organisation and communication skills in English Language
Qualifications
- A valid Cisco CCNA certificate 200-301, or any valid core or specialization exam 300 / 350 -xxx
- A valid Microsoft Certificate, MD-102 or higher.
- Linux LX0-104, LPIC-1 or higher will be considered an asset.
- A valid driving license.
- Any Public cloud certifications, Microsoft Azure, Google Cloud or Amazon Web Services (AWS), will be considered as an asset.
