Role Purpose: Reporting to the IT Manager, as the Business Applications Specialist, you will define, govern and coordinate the ERP and related applications in the Hudson eco-system, which are currently being implemented. Your key objective is to continuously improve business operations and to ensure compliance/alignment between the different requirements at different levels and from different stakeholders of the organization.
Key accountabilities and decision ownership
- Lead contact to the ERP vendor, integrators and responsible for coordinating all updates to the system, report and track technical issues, and oversee the subscription management of the system.
- Analyse the structure and flow of the business’ work, to identify possible application solutions or workflows, within the defined application scope and interconnectivity to other applications; you are the subject matter expert for business and process analysis.
- Own functional implementation and testing of the evolution of the ERP and related applications.
- Provide user support and training for the ERP, maintain a knowledge base for departments throughout the company and create documentation as well as promote best practices in the applications utilization.
- User administrator; manage security access and user set up for the ERP, ensuring the protection of information from accidental or unauthorized damage, removal and/or modification.
- Manage ERP related vendors, integrators and projects.
- Engage with different levels and functions of the organization with a focus on IT, the key users of the ERP application, as well as more broadly with
Requirements:
- Minimum 3 years of experience in ERP system and application management. You also have a solid understanding of the cross-functional business processes of an ERP system. Experience with Microsoft platforms and retail sector would be considered an asset.
- Experience with SaaS applications/systems and knowledge of system design, development, implementation, user support principles and practices.
- Experience in business & process analysis as well as preparing workflow analyses.
- Experience in understanding and translating technical concepts to non-technical information & audiences.
- Knowledge of SQL database management is a plus.
- Leading and facilitating training comes naturally to you.
- Familiar with project management principles.
- Strong analytical mind, eye for detail and problem-solving skills. You have a natural drive for automation and simplification. On top of this you are to prioritize and perform multiple tasks in time-critical situations.
- Effective communicator and fluent in English
- Manage third party suppliers.
- Willing to travel
