The company is looking for an enthusiastic individual to manage and be accountable for all store operations according to the company’s standards and guidelines.
People Management
- Train and motivate team members, whilst respecting company policies and employment laws, hold regular team briefings/update meetings, ensure relevant HR procedures are followed properly (i.e. monitoring of performance, one-to-one meetings, appraisals, discipline, grievance and report to direct line manager);
- Ensure that all personnel practices professional salesmanship whilst promoting the company culture;
- Manage staff and customer awareness, according to company health and safety guidelines and measures and relevant law;
- Ensure that staff members are trained and competent in selling and customer service to optimise sales performance, profitability, and customer satisfaction;
Product
- Training and staff knowledge (with regards to merchandising, store profitability and areas of improvement whilst encouraging input and feedback from staff);
- Manage, maintain, and report on, as necessary, all merchandise and non-merchandise stock inventory and provide feedback to management to support the buying process;
- Manage cash and payment systems, credit, discounts, returns and exchanges in accordance with company procedures and policies;
- Manage upkeep and condition of all fixtures and fabric of shop premises and ensure all equipment is in working order;
General
- Discuss with line buying manager and implement planned shop merchandising, layout and customer traffic flow to maximise sales, customer satisfaction, appearance, image and ergonomics for customers;
- Coordinate with other departments as necessary;
- Seek and inform about competitor activity, pricing and tactics, and share it with relevant departments;
- Attend meetings, manage report/feedback required and contribute to company strategy;
- Must be present in the store on most days possible (normally 6 days a week) and particularly on the busiest days in terms of turnover.
Key performance indicators:
- Manage costs and overheads, and all factors affecting the profitable performance of the shop including payroll control and stock loss;
- Ensure stock loss target is achieved (based on company target);
- Achieve targets set by management in relation to weekly/monthly sales, % conversion rates, stock loss and returns, payroll costs.
