We are currently recruiting individuals for the role of Store Manager for our House Of Sport outlet in Sliema.
Key accountabilities and decision ownership:
People Management
- Recruit, Manage, train and motivate all team members, whilst respecting company policies and employment laws. Hold regular team briefings/update meetings. Ensure relevant HR procedures are followed in a proper way (i.e. monitoring of performance, one-to-one meetings, appraisals, discipline, grievance and other and report to direct line manager).
- Ensure that all personnel practices professional salesmanship whilst promoting the company culture.
- Manage health and safety, security, and emergency systems, staff and customer awareness, according to company health and safety guidelines and measures and relevant law.
- Ensure that all staff are trained and competent in selling and customer service so as to optimise sales performance, profitability, and customer satisfaction.
- Ensure that the delegation structure is in order and properly managed and train the employees forming part of the store management team to act on your behalf in your absence.
Product
- Manage ongoing training and staff knowledge (with regards to merchandising, store profitability and areas of improvement whilst encouraging input and feedback from staff).
- Manage, maintain, and report on, as necessary, all merchandise and non-merchandise stock inventory and provide feedback to management to support the buying process.
- Manage cash and payment systems, credit, discounts, returns and exchanges in accordance with company procedures and policies.
- Manage upkeep and condition of all fixtures and fabric of shop premises and ensure all equipment is in working order.
General
- Discuss with line manager and implement planned shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
- Coordinate with other departments as necessary.
- Seek and inform about competitor activity, pricing and tactics, and share this to relevant departments in the Company.
- Attend meetings, manage report/feedback required and contribute to company strategy.
