Purpose of the Job
Execute all activities necessary for the efficient operation of the store; to ensure the provision of prompt and courteous service to all customers to maximize sales and customer service, to promote the company’s image of quality and professionalism
Key responsibilities will include:
- Monitor shop floor, staff performance and manage deployment rota in most cost-effective way, whilst maximising sales
- Support line manager in the recruitment, management and training of staff, motivation, rapport and development according to company policies, and ensure relevant HR procedures are followed (monitoring performance, coaching, discipline, grievance and report to direct line manager).
- Stand in as deputy/store manager in absence of store manager;
- Train new sales staff in all operations and procedures; Ensure that all personnel practices professional salesmanship within the guidelines of company policy and department procedures to achieve maximum sales and provide the highest level of customer satisfaction.
- Check inventory periodically to obtain reorder information to replenish stock; inform designated staff member of stock requirements.
- Manage of cash and payment systems, credit, discounts, returns and exchanges in accordance with company procedures and policies;
- Execute and monitor selling and customer service activities and staff competence in these areas, to optimise and sustain sales performance, profitability and customer satisfaction.
- Report on costs and overheads, and all factors affecting the profitable performance of the shop.
- Following guidelines, implement planned shop merchandising, layout and customer traffic flow to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
- Liaise with other departments as necessary
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
- Attend meetings as required.
- Assist management to plan, forecast, report on sales, costs and business performance, according to company requirements.
- Ensure that shop floor and store are always clean and tidy.
