IT Infrastructure Engineer

Role purpose

Reporting to the Technical Lead and working with a team of IT specialists, the role requires being conversant with a wide range of standard hardware and software, and providing for the local expertise in Networking, Desktop and Communication technologies.

The key duties and responsibilities of the role are as follows:

• Provide day to day user support and administration for Desktop, Communication and Server technology
• First point of contact for IT support, infrastructure projects, local management, and vendors/supplier coordination
• Maintenance responsibility of all IT equipment in Retail Stores (Point of Sales, Music, etc.)
• Maintenance responsibility of all IT equipment in Hudson sites (Server room, UPS, Meeting Rooms AV Setup, Mobile Phones etc.)
• Ensuring the regulatory policies are followed
• Provide support with troubleshooting and solving user problems, whilst maintaining good relations with end users.
• Manage and maintain IT Assets and Service Catalog
• Take ownership of system and service monitoring in Internal IT – focus on implementing and continued improvement
• Contribute to the planning and implementation of maintenance and installation work within an ITIL framework
• Assistance to remote teams for various network and security related changes

KPIs

• System Uptime
• Incident Response Time
• Technical Documentation
• Customer Satisfaction

Core competencies, knowledge, and experience.

• Should be able to work on own initiative, be willing to learn and improve own skills, and proactively identify innovative IT solutions for the continual improvement of business processes.
• An excellent understanding of MS Windows Platforms & Office Applications
• Operational knowledge of IT hardware and software
• Knowledge on Administration of Office365 and Cloud services
• Experience in Virtualization background, PABX, website management systems
• Experience on Microsoft Azure or Amazon Web Services (AWS) is considered an asset
• Familiar with Network Topologies
• Strong organisation and communication skills in English Language

Qualifications

• A valid Cisco CCNA certificate 200-301, or any valid core or specialization exam 300 / 350 -xxx
• A valid Microsoft Certificate, MD-102 or higher.
• Linux LX0-104, LPIC-1 or higher will be considered an asset.
• A valid driving license.
• Any Public cloud certifications, Microsoft Azure, Google Cloud or Amazon Web Services (AWS), will be considered as an asset.