Role purpose
The Gozo Senior Store Manager is responsible for overseeing the daily operations of the Gozo sales floor, ensuring consistent execution of operating standards in alignment with brand guidelines and company policies. The role involves optimizing store performance, driving and achieving targeted KPIs, implementing training programs, guaranteeing swift and polite service to customers to enhance both sales and customer satisfaction, upholding Hudson’s reputation for excellence and professionalism and collaborating with country banner managers to define sales objectives.
The key duties and responsibilities of the role are as follows:
Brand Development and Coordination:
- Accountable for the consistent execution of operating standards in line with brand guidelines and company policies.
- Responsible for driving targeted KPIs (Sales, UPT, Conversion rates etc.)
Strategy & Market Analysis:
- Accountable to Manage and Optimize the daily operations of the floor by ensuring full compliance of retail and Brand operating standards.
- Support country banner managers with collating market trends to define sales objectives
- Responsible to attend weekly trade calls and provide concise reporting on store productivity and cascading action points on areas for improvement agreed with country banner managers
- Responsible to provide regular input to brand on productivity, current practices and proposed improvements
- Responsible to ensure that customer feedback is provided to country banner manager
Commercial:
- Adhere to brand guidelines and collection planning as per brand guidelines and instruction cascaded by brand/ banner
- Proposing commercial decisions related to product, brand & space mixes based on detailed sales reports.
- To provide input to marketing calendars with marketing executives and banner managers.
Product Management:
- Communicate feedback on customer buying trends and missed opportunities to Brand
- Input feedback on pricing strategy
- Input feedback to promotion and discount strategy and is accountable to implement same strategy
- Consult and control of inventory management
Budget Management:
- Accountable to adhere to the allocated store budget such as sales, payroll and operational costs
Team & Performance Management:
- Responsible/ Inputs the implementation of action plans following mystery shopper reports and communicating all results and action plan follow ups to Banner
- Identifies and ensures implementation of training needs for direct reports and delivers training on service and monitor customer service and operational training
- Collaboratively recruit, coach and oversee Store Managers with guidance of country brand/banner manager and adhere to headcount allocation
- Accountable for the creation of store rosters and timesheets, including ensuring that all vacation leave is consumed by end of year whilst adhering to budgets
- Coordinating store employees by establishing working areas, product specializations, and work rosters
- Responsible to ensure that the retail outlet is well maintained and coordinate and monitor all repair or upgrading work carried out in the retail outlet
- Responsible to ensure that the Sales Assistants have all required support in terms of equipment and products to provide a more efficient and professional service
- Responsible to ensure that VM guidelines cascaded from the brand/ VM are implemented on the shopfloor and adhered to
- Carries out performance management for the team
Customer Care:
- Ensure that outlet visitors are provided with a unique experience in line with the company branding
- Responsible to check that all items within the shop are free of defects, properly displayed and correctly priced.
Health & Safety:
- Responsible to ensure that all security measures are in place and functioning adequately, reporting in the case that they are not
KPIs
- Responsible for own store P&L
- Top Line Sales
- Completion of all assigned training for team
- Staff Retention
- Labour Costs (shared decision with Retail Ops)
- Mystery Shopper Ratings
- Conversion Rates – UPT, ATV
- Direct operation costs
- Stock Loss
Core competencies, knowledge, and experience
- Ideal candidate needs to be based in Gozo.
- Diploma in retail or similar
- 3+ years’ experience in a similar role preferably in a Retail, brand, fashion, sport background.
- A qualification in sales or marketing would be a plus.
- Sales driven with a good understanding of KPI’s, in order to keep the team updated and push to reach targets;
- Able to analyze numbers to make informed management decisions.
- Business acumen to be able to take commercial decisions
- Demonstrable ability to think on your feet and make smart decisions based on facts
- Flexibility to work in shifts
- Ability to think innovatively
- Problem solving mindset
- Strong planning/project management and time-management skills
- Self-starter with ability to manage multiple tasks in a deadline-driven environment
- Highly skilled at communicating ideas effectively, both verbally and in writing
- Excellent spoken + written English level required with a strong attention to detail is essential
- High computer literacy, with ability to learn new systems quickly. Particularly in excel and Power point
