IT Service Desk Technician

  • Full Time
  • Malta

Purpose of the Job

Reporting to the Service Desk Manager, the Service Desk Technician has a key role in the successful running of Hudson Service Operations. This person will be responsible to the first line of support and maintain a high standard to the service management.

Tasks and Responsibilities:

  • First line investigation and diagnosis
  • Logging all incidents and requests, categorizing and prioritizing them
  • Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied
  • Keeping users informed of the status of services, incidents and requests
  • Maintenance responsibility of all IT equipment in Retail Stores (Point of Sales, Music, etc.)
  • Maintenance responsibility of all IT equipment in Hudson sites (Server room, UPS, Meeting Rooms Setup, Mobile Phones etc.).
  • Manage and maintain IT Assets, Support Portal and Service Catalog


  • Advanced Diploma level qualification in a Technology related subject will be considered an asset
  • Certification in ITILv3 or ITILv4 Foundation will be considered an asset
  • Familiar with Microsoft products such as Windows, Office365, etc..
  • Familiar with Network Topologies
  • You are a good communicator and fluent in English. Italian and/or French will be considered an asset
  • Willingness to go the extra mile for supporting colleagues
  • Willingness to work in 8-hour shifts covering Monday to Sunday 7AM – 10PM
  • Driving License
If you’re applying for one of our retail stores, please make your selection above
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