Reporting to the Service Desk Manager, the Service Desk Technician has a key role in the successful running of Hudson Service Operations. This person will be responsible to the first line of support and maintain a high standard to the service management.
Tasks and Responsibilities:
First line investigation and diagnosis
Logging all incidents and requests, categorizing and prioritizing them
Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied
Keeping users informed of the status of services, incidents and requests
Maintenance responsibility of all IT equipment in Retail Stores (Point of Sales, Music, etc.)
Maintenance responsibility of all IT equipment in Hudson sites (Server room, UPS, Meeting Rooms Setup, Mobile Phones etc.).
Manage and maintain IT Assets, Support Portal and Service Catalog
Requirements:
Advanced Diploma level qualification in a Technology related subject will be considered an asset
Certification in ITILv3 or ITILv4 Foundation will be considered an asset
Familiar with Microsoft products such as Windows, Office365, etc..
Familiar with Network Topologies
You are a good communicator and fluent in English. Italian and/or French will be considered an asset
Willingness to go the extra mile for supporting colleagues
Willingness to work in 8-hour shifts covering Monday to Sunday 7AM – 10PM
