Hudson System Update
WE’RE SHAKING THINGS UP
Earlier this year, Hudson Holdings acquired Trilogy Limited. This meant that brands previously managed by Trilogy: Calvin Klein, Tommy Hilfiger, Tommy Jeans, Mango and Armani Exchange, have now become part of Hudson’s portfolio of brands. To ensure the merge of these two systems as well as to improve your shopping experience, we will be undergoing a number of updates.
Changes will affect Hudson stores opening hours, Hudsonstore.com, Trilogy.com.mt, Hudson privilege Club, Trilogy loyalty scheme, and Hudson vouchers as of 14.09.2022.
AFFECTED SERVICE WITHIN HUDSON RETAIL STORES* IS AS FOLLOWS:
* Armani Exchange, Calvin Klein, Crocs, Intersport, Mango, New Look, Nike Store, River Island, Ted Baker, Timberland, Tommy Hilfiger, Tommy Jeans, Tommy Shoes & Accessories, Urban Jungle and Urban Bratz.
** Redemption of paper vouchers only possible in store of original issue, between 15.09.2022 – 03.10.2022. On the 04.10.2022 onwards vouchers can be redeemed in ALL stores.
- COMBINATION OF THE TRILOGY & HUDSON LOYALTY SCHEMES UNDER THE HUDSON PRIVILEGE CLUB ON 04.10.2022
The Trilogy and Hudson Privilege schemes will combine into the Hudson Privilege Club. Members will be able to accumulate points from the following stores: Nike Store, Urban Jungle, Urban Bratz, River Island, New Look, Crocs, Ted Baker, Intersport, Armani Exchange, Calvin Klein, Mango, Tommy Hilfiger, Tommy Jeans, Tommy Shoes and Accessories….all Hudson stores except Kiabi and Alcott.
- Customers will not lose their Hudson or Trilogy points! Points will be combined in the Hudson Privilege card/app.
- During the scheduled downtimes, points will continue to be accumulated yet will be visible on the app or receipt as of 04.10.2022.
- If you have previously downloaded the Hudson Loyalty app, this will update automatically. To download the Hudson Privilege Club app, click here
- Customers having both a Trilogy loyalty scheme and Hudson Privilege Club app account must sign in using the Hudson Privilege credentials.
- Trilogy loyalty members will have an account created for them and are to download the Hudson Privilege Club app, click ‘I am a Trilogy Card holder’ and use the email address they had originally submitted when applying for the Trilogy Loyalty Scheme. A password would need to be set.
- Hudson Loyalty members will have an exchange rate of 250 points to 1 point due to the new point system.
- A new Hudson Point system will apply, please see below.
GREEN IS THE WAY TO GO
As to care for our environment, we encourage you to use the Hudson Privilege Club app which can be downloaded from Apple store or Google play.
NO POINTS LOST
All points accumulated on the previous Hudson Privilege Club and Trilogy Loyalty Schemes will be transferred to this new system. You will see all points on the Hudson Privilege Club app or shopping receipts, as of 04.10.2022.
DOWNLOAD THE APP
If you have the previous Hudson Privilege Club app, then your app will update automatically. Otherwise, download the app ‘Hudson Privilege Club’ on Google play or Apple store.
Unfortunately the purchase of Hudson Coins in-store and online, will be temporarily unavailable as of 14.09.2022 until further notice. Keep following us for more updates.
EARLY RETAIL STORES CLOSURES
Kindly take note of the below early closing hours for the different retail stores. We thank you in advance for your understanding.
Kiabi stores – closing at 17.00hrs
All other stores – closing at 18.30hrs
Crocs, Intersport, Nike store, Urban Jungle, Urban Bratz stores – closing at 18.30hrs
Armani Exchange, Calvin Klein, New Look, Mango, River Island, Ted Baker, Tommy Hilfiger, Tommy Jeans, Tommy Shoes and Accessories – closing at 18.30hrs
HUDSONSTORE.COM AND TRILOGY.COM.MT
Hudson will also undergo extensive work to revamp hudsonstore.com. Yet, in the meantime, we appreciate your patience with the following temporary services being on hold.
- Trilogy.com.mt will stop operating and visitors will be automatically redirected to hudsonstore.com as of 22.09.2022.
- Purchasing of items from Hudsonstore.com will not be possible on 14.09.2022.
- Redemption and purchase of hudsonstore.com e-gift card will be temporary suspended from 14.09.2022 until further notice.
- Free shipping will be offered at a minimum spend of €50.
- Returns will only be accepted instore or must be sent back via postal mail. Returns at our warehouse will no longer be accepted. For full returns policy click here
- Gift wrapping and gift receipts will not be provided. Should this service be required, clients are to send an email to [email protected]
Our Hudsonstore team are working hard to provide you with a better shopping experience, keep your eyes peeled for further updates!